Shipping

Winning Bidders:
  1. Any item or items that are able to be shipped via Fedex will automatically be shipped if not picked up within 1 day of auction close and automatically charged to the credit card on file. If you know you want your items shipped via Fedex, please call or send your local division a quick email so they can get your items to you ASAP.
  2. The bidder can set up freight for any items won with their freight company or use the PCI Auctions booking team at PNG Logistics which can be contacted directly at (877) 764-9441 x 1 or at pciquoterequest@pnglc.com. Please remember to let PNG know you are a PCI bidder to get a PCI volume discount. The bidder must fax or email the division that has the items a bill of lading as this authorizes PCI to release the items to the freight company. Some divisions also can setup freight for you, call your local division for more information.
  3. Any items not picked up or shipped will be charged storage. The storage rate will be determined by each division depending on size of items and duration of time that item is in our warehouse. Please note we are not in the storage business so please set up your shipping.
  4. Please note where the auction is located. If auction is ON SITE there must be prior arrangements made to transport the item(s) to our warehouse for shipping. Also note there will be a charge for removal and transportation. Please contact the division in charge of that auction to receive an on site auction removal and transportation quote.

 

PCI Auction Group provides shipping options from our warehouse. If an auction is not based in our warehouse but "on-site" there will be additional charges to remove and transport items back to our warehouse for shipment. To identify if an auction is based in our warehouse or based on-site please pay close attention to the Terms & Details pages of each individual auction. The Terms & Details page will have the physical auction location where the items are based - along with important preview/inspection and removal dates/times.

Small packages can be sent out via Fedex. There will be a small packaging fee which covers labor and materials.

Larger items can be shipped via Freight or via PCI Auction Group White Glove Delivery.

  • For Freight shipments we recommend PNG Logistics. If you have any questions about freight shipping please contact PNG at (877) 764-9441 x 1 or at pciquoterequest@pnglc.com and advise that you are a PCI bidder. They will shop all major freight carriers to ensure you are getting an extremely competitive freight rate and apply PCI volume discounts. They also have a dedicated customer service team for PCI Auction Group bidders. There is a $50 palletization, wrapping, and labor charge per standard pallet. In some cases custom built pallets may require additional labor fees depending on the nature of the items.
  • PCI Auction Group White Glove Delivery is available for all items through most divisions. White Glove Delivery includes dropping the items wherever you'd like them. There may be additional charges for disassembly, moving item up or down stairs, etc. Please contact your local division to receive white glove delivery quotes.
Fedex

 

We will not be responsible for the acts or omissions of carriers or packers whether or not recommended by us. Packing and handling of purchased lots by us is at the entire risk of the purchaser, and we will have no liability of any loss or damage to such items.

Canadian Shipments:

Orders shipped via common carrier require a broker to facilitate the import of your items into Canada. We will contact you before processing the order to inquire which brokerage company you are using if this information has not yet been provided. If you have already determined a broker for your shipment, please let us when you order.

Damages/Missing Items:

If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:

- Note it clearly on the delivery receipt before signing

- Keep your copy of the delivery receipt

- Contact us within 1 business day

- Keep the damaged packing materials for inspection

- Take pictures of the damaged items and packaging

Our company gives great attention to packaging every order for shipment. Unfortunately, damage does occur occasionally during transit and we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt, you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment in acceptable condition.

What is liftgate service?:

A liftgate is a motorized platform attached to the back of the truck that will physically lower your order to the ground so that you can take it inside your business or home. The truck driver will place your order on the ground using the liftgate and you are responsible for bringing it inside.

If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate and must request this option when you order. Please note, there is an additional fee for liftgate service which will be notated in your shipping quote.

What is a Call Before Delivery?

Select this option when you contact us for your order. By requesting a "Call Before Delivery," the carrier will contact you approximately 24 hours before the estimated arrival of your order, to schedule a delivery appointment. A 4-hour window of time is typically provided; however, this may vary by carrier and shipping destination. Selecting this option may add an additional day to your order's transit time. A "Call Before Delivery" is required for residential deliveries and recommended for businesses with irregular hours (Monday through Friday, 8:00 a.m. to 5:00 p.m., EST).

The phone number associated with your shipping address, provided when you contact us to place your order, will be used by the carrier to schedule the delivery appointment. Please note that the "Call Before Delivery" appointment will only apply to the items on your order that are shipping by common carrier.

If a delivery appointment is missed by the carrier, they will reschedule a new appointment. If you are unavailable to accept your delivery during a scheduled appointment, you will be responsible for any redelivery fees owed to the carrier, so please choose a time that best fits your schedule. Additional fees will apply if you require a time-specific delivery in which the typical 4-hour window needs to be shortened. 

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