Frequently Asked Questions

How do I register?
Visit our registration page to fill out our new bidder registration form. A valid credit card is required for registration. Once registered, you can bid on all current auctions. 

How do I bid?
In order to bid in any of our auctions, you must become a registered bidder. Once you are logged into your account, you can start bidding in any of our current auctions by clicking the “Enter Auction” button. You can manually place bids or utilize our max bid feature. To submit any bids or max bids, you must check the box at the top or bottom of the page to agree to the terms of the auction. Once that box is checked, click the “Submit Bids” button for your bids to be placed. Our max bid feature is recommended if you are unable to watch the auction while it's ending, or if you are bidding on multiple items. Our system will bid on your behalf up until your max bid amount is reached.

How will I know if I won anything?
Once the auction has ended, an invoice will be automatically generated and emailed to the email address on the file. You can also log into your account and select “My Invoices” to see all your new and past invoices. Please read through your entire invoice as it will provide important and essential information about pick up day, shipping, and who to contact.

How can I pay for my invoice?
Most PCI divisions will accept all major credit cards and cash payments. Contact your local PCI division for more information.

Can you ship my items?
We can ship or freight almost any item anywhere in the United States and Canada. If the shipment is small enough, we will ship via FedEx Ground. If your shipment is larger, we prepare your winnings for freight shipping. Visit our Shipping section for more information.

What do I do if I am tax-exempt?
If you are tax-exempt, you must email your completed state’s tax exemption form or proper documentation to prior to the closing of the auction. Please ensure your bidder number is in that email. If this information is received after the auction has already ended, it will apply to future auctions, but not the current auction. You will have to apply to the state for a refund.

What if I cannot pick up my items on the designated pick up day?
If you cannot pick up your items on the designed pick up day, please contact the PCI division that facilitated that auction to make other arrangements. For minimal storage cost, we can store items at our warehouses. If you are unable to pick up, we can also ship your winnings. Unless contact has been made, any items not picked up on the scheduled pick up day will be considered abandoned and forfeited and charged removal/disposal fees.

Will someone help me load my items?
If pick up day is at one of our warehouses, we will be able to assist in loading your items. If pick up day is on-site, you will need to bring help and tools. Some items have a disclaimer in the title or description stating that the “Buyer Must Remove,” in which we do not help with the removal of your items. Contact your local PCI division for more information regarding on-site pick up days.

How do I update my credit card information?
If you need to update your credit card information, simply log in and select “Manage Credit Cards.” At this screen, you can select your default credit card, add a new card, etc. For further assistance, contact us at 1-888-883-1388 or email If you update your credit card information as an auction is ending or immediately after an auction closes, please reach out to the PCI division facilitating that auction to ensure the correct card is charged. Failure to do so may result in the previous default card to be charged.

I forgot my password. How do I reset it?
Click the “Forgot Password” link. Enter the email address associated with your account. An email with a password reset link will be sent to you. That link is only valid for one hour. If you do not have that information or access to your email address, please email or contact your local PCI division.

How do I know if an item works?
We attempt to test as many items as we can to ensure our listings are as accurate as possible. If and when we are able to test an item, we will update the listing as soon as possible. If we are able to test an item you might see phrases such as, tested and working, tested and turns on but does not get cold, unable to test, tested and does not turn on, etc. Some items we are unable to test due to plug style, voltage, not having the necessary hookups or power source, etc. If an item does not list whether it works or not, do not assume it is working. If you need more information on an item, contact the PCI division facilitating that auction.

Do you offer preview days?
Yes, each auction has designated preview day(s). Click the auction terms for details or contact the PCI division facilitating that auction.

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