Frequently Asked Questions
How do I register?
Visit our registration page to fill out our new bidder registration form. A valid credit card is required for registration. Once registered, you can bid on all current auctions.
How do I bid?
In order to bid in any of our auctions, you must become a registered bidder. Once you are logged into your account, you can start bidding in any of our current auctions by clicking the “Enter Auction” button. You can manually place bids or utilize our max bid feature. To submit any bids or max bids, you must check the box at the top or bottom of the page to agree to the terms of the auction. Once that box is checked, click the “Submit Bids” button for your bids to be placed. Our max bid feature is recommended if you are unable to watch the auction while it's ending, or if you are bidding on multiple items. Our system will bid on your behalf up until your max bid amount is reached.
How do I know if an item works?
If an item does not list whether it works or not, do not assumet it is in working order. We attempt to test as many items as we can to ensure our listings are as accurate as possible. If and when we are able to test an item, we will update the listing as soon as possible. If we are able to test an item you might see phrases such as, tested and working, tested and turns on but does not get cold, unable to test, tested and does not turn on, etc. We are unable to test some items due to plug style. If you need more information on an item, contact the PCI division facilitating that auction.
What does "times your bid" mean?
If an item is listed as "times your bid" it means that whatever bid you place, the system will multiply it by the number of items in the lot. For example, if it is listed as "2x your bid," and you place a bid for $5.00, your total bid would be for $10.00.
What does "staggered closing" mean?
The bidding closes starting with the first item at the posted auction closing time then closes three or more items per minute thereafter in catalog order until the last item is closed.
What does "dynamic closing" mean?
The closing time of an item is automatically extended an additional three minutes whenever a bid is placed within the last three minutes of the item's closing time. After 10 extensions the item will end regardless of bids placed in the final three minutes.
How will I know if I won anything?
Once the auction has ended, an invoice will be automatically generated and emailed to the email address on the file. Depending on your settings, the email may end up in your junk or spam folder. You can also log into your account and select “My Invoices” to see all your new and past invoices. Please read through your entire invoice as it will provide important and essential information about pick up day, shipping, and who to contact.
How can I pay for my invoice?
Full payment is due on the scheduled pick up day. Most PCI divisions will accept all major credit cards and cash payments. Contact your local PCI division for more information.
What do I do if I am tax-exempt?
If you are tax-exempt, you must email your completed state’s tax exemption form or proper documentation to info@pciauctions.com at least 24hrs prior to the closing of the auction. Please ensure your bidder number is included. If this information is received after the auction has already ended, your exemption will apply to future auctions upon approval, but not the current auction.
Will someone help me load my items?
If pick up day is at one of our warehouses, we will be able to assist in loading your items. If pick up day is on-site, you may need to bring help and tools. Some items have a disclaimer in the title or description stating that the “Buyer Must Remove,” in which we are not able to help with the removal of your items. Contact your local PCI division for more information regarding on-site pick up days.
What if I cannot pick up my items on the designated pick up day?
If you cannot pick up your items on the designed pick up day, please contact the PCI division that facilitated that auction to make other arrangements. Items can be stored at our warehouses, but storage costs may apply. If you are unable to pick up, we can also ship your winnings.
Can you ship my items?
We can ship or freight most items anywhere in the United States. If you require international shipping, we can ship to an international cargo terminal. If the shipment is small enough, we will ship via FedEx Ground. If your shipment is larger, we prepare your winnings for freight shipping. Visit our Shipping section for more information.
How do I update my credit card information?
If you need to update your credit card information, simply log in and select “Manage Credit Cards.” At this screen, you can select your default credit card, add a new card, etc. For further assistance, contact us at (888) 883-1388 or email info@pciauctions.com. If you update your default credit card, please reach out to the PCI division facilitating that auction to ensure the correct card is charged. Failure to do so may result in the previous default card to be charged.
I forgot my password. How do I reset it?
Click the “Forgot Password” link. Enter the email address associated with your account. An email with a password reset link will be sent to you. That link is only valid for one hour. If you do not have that information or access to your email address, please email info@pciauctions.com or contact your local PCI division.
Do you offer preview days?
Yes, each auction has designated preview day(s). Click the "Click Here For Terms" link for further details or contact the PCI division facilitating that auction.