Frequently Asked Questions

How do I register?
Visit our registration page or simply click here to fill out our new bidder registration form. Once registered, you will be able to bid on all current auctions. A valid credit card is required for registration. If you do not feel comfortable putting this information through our secure website, we do offer registration via phone. You can call us toll-free at 1-888-883-1388 or visit our Contact Us page to call your local PCI division.

How do I bid?
In order to bid in any of our auctions, you must become a registered bidder (visit our register page to get started). Once you are logged into your account, you can start bidding in any of our current auctions by clicking the “Enter Auction” button. You will be able to manually place bids or utilize our max bid feature. In order to submit any bids or max bids, you must check the box at the top or bottom of the page to agree to the terms of the auction. Once that box is checked, click the “Submit Bids & Watches” button for your bids to be placed. Our max bid feature is recommended if you are unable to watch the auction while it's ending, or if you are bidding on multiple items. Our system will bid on your behalf up until your max bid amount is reached. Contact your local PCI division for more information.

How will I know if I won anything?
Once the auction has ended, an invoice will be automatically generated and emailed to the email address on the file. You can also log into your account and select “My Invoices” to see all your new and past invoices. Please be sure to read through your entire invoice as it will provide important and essential information about pick up day, shipping, and who to contact.

How can I pay for my invoice?
Most PCI Divisions will accept all major credit cards and cash payments. Contact your local PCI division for more information.

Can you ship my items?
We can ship or freight almost any item anywhere in the United States and Canada. If the shipment is small enough, we will ship via FedEx Ground. If your shipment is larger, we prepare your winnings for freight shipping. Visit our Shipping section for more information.

What do I do if I am tax-exempt?
If you are tax-exempt, you must email your completed state’s tax exemption form to prior to the closing of the first item in the auction. Please ensure your bidder number is in that email. If this information is received after the auction has already ended, it will apply to future auctions, but not the current auction. You will have to apply to the state for a refund.

What if I can’t pick up my items on the designated pick up day?
If you can’t pick up your items on the designed pick up day, please contact the PCI division that facilitated that auction to make other arrangements. For minimal storage cost, we can store items at our warehouses. If you’re unable to pick up, we can also ship your winnings. Unless contact has been made, any items not picked up on the scheduled pick up day will be considered abandoned and forfeited and charged removal/disposal fees.

Will someone help me load my items?
If pick up day is at one of our warehouses, we will be able to assist in loading your items. If pick up day is on-site, you will need to bring help and tools. Some items have a disclaimer in the title or description stating that the “Buyer Must Remove,” in which we do not help with the removal of your items. Contact your local PCI for more information regarding on-site pick up days.

How do I update my credit card information?
If you need to update your credit card information, simply log in and select “Manage Credit Cards.” At this screen, you can select your default credit card, add a new card, etc. For further assistance, contact us at 1-888-883-1388.

I forgot my password. How do I reset it?
Click the “Forgot Password” link. You will need the email address on file, last 4 digits of the credit card on file, and billing zip code in order to reset your password. If you do not have access to that information, please contact us at 1-888-883-1388 or contact your local PCI office.

How do I know if an item works?
We attempt to test as many items as we can to ensure our listings are as accurate as possible. If and when we are able to test an item, we will update the listing as soon as possible. If we are able to test an item you might see phrases such as, tested and working, tested and turns on but does not get cold, unable to test, tested and does not turn on, etc. Some items we are unable to test due to plug style, voltage, not having the necessary hookups or power source, etc. If an item does not list whether it works or not, do not assume it is working. If you need more information on an item, contact the PCI office facilitating that auction.

Do you offer preview days?
Yes, auction preview day(s) are listed in each auction’s details. Contact your local PCI for more details.

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