Shortly after bidding on the last item in the auction has been completed you will get an automatically generated email from our server saying that you have a new invoice available in the My Invoices section of your account. If you don't get this email, continue to check the My Invoices section of your account for your latest invoice. This invoice will give you details on the items you have purchased along with important information regarding the pickup time and location. If you have any questions you can call the PCI Auction Group division that held that particular auction.
Accepted payment forms are shown in the auction terms.
If you are tax exempt, you must email a copy of your state's tax exemption form to firstname.lastname@example.org prior to the closing of the first item in the auction. You must include your bidder number in that email. Forms without this information will not be accepted. If your form is received after the auction has already ended it will apply to future purchases but not the current auction. You will have to apply to the state for a refund. If you have any questions call 1-888-883-1388.
If you need to set up shipping or storage please make sure to contact us as soon as possible so we can assist you. If an auction is based in our warehouse we will have employees who will be able to assist you in the loading of your items. If an auction is based on-site you will be responsible for any dismantling and hauling away of purchases; so make sure to bring your own help and your own tools. There may be additional fees for dismantling and transporting the items sold on site to our warehouse.
After the scheduled pickup day, items will be considered abandoned and you will be charged a removal fee to dispose of your items if we haven't heard from you on pickup day.
If at any time you have any questions you can send us an email on our Contact Us page or you can call us toll free at 1-888-883-1388.